Customer Relationship Management
Customer Relationship Management (CRM) is a computerised system that a company uses for managing and coordinating marketing, sales and customer-support data. The data is used to maintain good customer relations, which improves profitability.
Comprehensive and easy to customise, GMN Cloud Solutions comprises a CRM system that delivers critical information to you in real time. With our CRM system, you can grow your accounts faster, find new customers faster, and close deals faster – from anywhere.
Restaurants today are struggling with a variety of pain points like rising manpower costs and waiters’ inability to upsell consistently, increasing competition fighting for customer footfalls, declining service levels – ultimately leading to single digit growth or worse, declining profitability.
Through the use of cloud solutions, F&B owners can leverage on this technology to help improve the workflow of their employees by making the entire work process more efficient and accountable.
Point-of-Sale, or POS, as it is more commonly abbreviated, refers to the capturing of data and customer payment information at a physical location where goods or services are bought and sold.
Traditional POS systems lack the integrative functions that cloud technology offers. By being fully integrative, business owners can take a step back and let the cloud system manage and track daily transactions that incorporate a variety of devices that include computers, electronic cash registers (ERCs), optical and bar code scanners, magnetic card readers , or any combination of these devices.